Privacy Policy

1. Introduction

Legal Templates Australia ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

This policy complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name and contact details (email address, phone number, postal address)
• Payment information (processed securely through our payment provider)
• Account credentials (username and encrypted password)
• Purchase history and download records

Technical Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website and search terms used

3. How We Use Your Information

We use the information we collect to:

• Process your purchases and deliver digital products
• Provide customer support and respond to inquiries
• Send important updates about your account or purchases
• Improve our website and services
• Send marketing communications (with your consent)
• Prevent fraud and ensure website security
• Comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your data is stored on secure servers located in Australia. We use industry-standard encryption (SSL/TLS) to protect data transmission. Payment information is processed by our PCI-DSS compliant payment provider and is not stored on our servers.

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

6. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

• Payment processors (for secure payment processing)
• Email service providers (for communications)
• Web hosting providers (for website infrastructure)
• Analytics providers (for website performance analysis)

These third parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

7. Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the details provided below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Account information is retained while your account is active. Purchase records are retained for tax and legal compliance purposes (typically 7 years in Australia).

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically.